Language support in Pinpoint

File upload

Text files: Pinpoint automatically detects the language of written text in non-audio files. Non-audio files can contain a mix of languages.

Audio files: When set to "Auto detect," Pinpoint can automatically detect the spoken languages in your audio files. We recommend this setting to all users. If your upload includes files in different languages, set the spoken language to "Auto detect."

Cross-language search

Pinpoint can search for strings and entities in the language that you use in your search term, and can also find similar terms in other. For example, searching a Spanish language document for the string "New Hampshire" will also find the string "Nuevo Hampshire" in the Spanish language document.

Entity display language

Choose the display language for document entities. This setting affects the display language for entities, but does not search or filtering behavior. So, for example, if you choose Spanish as the entity display language, filtering on the entity "Nuevo Hampshire" can return results for "New Hampshire" in all languages in your documents.

Entity display language is configured at the account level, and applies to any collection that you view. Changing this setting does not affect other users, and requires only view-only permission.

To change your entity display language:

  1. From the Documents view, click Settings Settings.
  2. Under Entity display language, select a language.
  3. Click Save changes. Changes will apply only to you, but in all collections.

Audio file spoken language

Important:

  • We recommend the "Auto detect" setting to all users.
  • If your upload includes files in different languages, set the spoken language to "Auto detect."

When spoken language is set to "Auto detect," Pinpoint automatically detects and transcribes the spoken languages in your video files. Pinpoint transcribes in over 100 different languages.

Change your audio file upload language

If you experience low-quality transcriptions with the Auto detect setting, you can change the setting to specify the spoken language.

  1. In the Documents view, click Settings Settings.
  2. Under "Audio files spoken language," select the language of your recordings.
    • This setting applies to all your collections.
  3. Click Save changes.
  4. Upload your audio files.
    • Tip: You can upload a mix of audio and non-audio files.
  5. After processing, each audio file is published as a PDF transcript in your collection, with an embedded player for the original audio. These transcripts are searchable as all other documents in your collection.

Tips:

  • If you provide the incorrect language for an audio file, you need to update your audio file language setting and re-upload the file.
  • When you change your audio file language, it has no effect on files that are already uploaded to your collection.
  • Audio file upload language is configured per user across all collections. When you change this setting, it won’t affect other users or the files that are already uploaded to your collection.