Use the Zendesk app in Google Chat

Use the Zendesk app in Chat to get notifications when issues occur in Zendesk.

Before you begin

• You need permission to install apps from your Google Workspace administrator.
• Add the app to Chat. Learn how to find apps and add them to Chat.
• You need a Zendesk account with admin privileges.

Set up the Zendesk app in Chat

Tip: You need to set up notifications in each space where you add the app. The app sends notifications to all spaces where it's a member.

1. Open Google Chat.
2. Open a direct message with the app or go to a space with the app.
3. Click Sign in to your Zendesk account.
   • The configuration window opens.
4. Enter your Zendesk subdomain.
5. Click Next.
6. Enter your Zendesk username and password.
7. Click Sign in.
8. Under Choose Group, to get notifications, click the Down arrow and then Zendesk group.
9. Under Priority greater than or equal to, click the Down arrow .
   • Set the priority level for your notifications.
10. Under Thread messages by, click the Down arrow .
11. Choose a threading option.
12. To get the notifications of the items in Chat, check the boxes next to the items.
13. Click Save.
14. Optional: To add another project, click Add.

Change app settings

You can access the Zendesk app settings in a direct message with the app or in a space that has the app added.

In spaces, only the person who added the app can change the settings. Once the app is removed from a space, the app settings get deleted.

1. Open Google Chat.
2. Open a direct message with the app or go to a space with the app.
3. Choose an option to find the settings for the app:
   • In a direct message with the Zendesk app, enter settings.
   • In a space, enter @Zendesk settings or /Zendesk settings.
4. Click Edit Settings.
5. Click Edit .
6. Change the settings as needed.
7. Click Save.