Fix Nest camera or doorbell audio and microphone issues

• Your camera’s audio is recorded in your video history if your microphone is on, and you have a Google Home Premium subscription.
  • Make sure your camera's microphone is on and audio settings are correct since newer cameras and doorbells let you adjust the speaker volume.
    • Home app Google Home app:
      1. Tap Home and then Cameras .
      2. Touch and hold your camera.
      3. Tap Settings settings icon and then Audio. Adjust the volume. You can also turn the microphone on or off, and switch audio recording.
    • Nest app:
      1. Tap Camera and then Settings Nest settings icon and then Microphone.
      2. Turn the microphone on or off, or adjust the sensitivity.
  • Older Nest cameras and doorbell speakers have a fixed volume. If needed, move your camera closer to where people will be when talking.
  • For more info and instructions, go to Change Nest camera audio settings.
• Check that your phone’s media playback volume is turned up.
• If you use a speaker or headphones with volume control, turn up the volume.
• If you listen with the app on a phone and your cellular connection is weak, move to an area with a better signal, or switch to Wi-Fi. If the Wi-Fi signal is also weak, go to an area where the signal is stronger.
• For older Nest Cam Indoor or Outdoor, release the app's Talk button (or click Done on a computer).

1. Check that the doorbell and display are properly set up.
   • The doorbell should be within the same home as the display in the Home app.
   • The display's Personal resultsis turned on with Always show proactively selected.
2. Check your mobile device when someone presses the doorbell button. If the video stream doesn’t show on your mobile device, check for issues with camera power and connectivity.

• Check if any Bluetooth devices are connected to your phone or computer.
• Check if you can hear audio from other apps.
• For Nest Cam Indoor or Outdoor, use the Talk and Listen feature like a walkie talkie. Make sure you take turns when you talk and listen.
• Check the Google Home app or Nest app permissions on your phone:
  • Android:
    1. Open the Settings app.
    2. Tap Apps and then Google Home or Nest and then Permissions.
    3. Turn on Microphone.
  • iPhone and iPad:
    1. Open theSettings app.
    2. Tap Apps and then Google Home or Nest.
    3. Allow Microphone access.
• Test if the device’s microphone works.

Tip: You can open the default voice recorder app or any other app that uses your device’s microphone and test the device’s microphone on the app.

• Check if Talk and Listen works on another mobile device.
• Check if the device is connected to a Bluetooth device that may serve as the microphone.

When you speak to people with your camera or doorbell, there's typically a short delay of a few seconds. This is because your phone or Nest display isn’t directly connected to your camera or doorbell. The audio and videos stream from your camera to the Nest service and then to your phone.

If you have a newer camera or doorbell and a Google Nest smart display like the Nest Hub Max, the video and audio stream may have a short delay in audio when the stream automatically switches between streaming to the Nest service and streaming directly to your display over your local Wi-Fi network.

Long delays can be caused by a number of issues:

• Your camera or smart display could have connection issues, or your internet connection may have a slowdown or a temporary bandwidth overload. The network could be having connection issues.
• You could have a lot of apps open on your phone, which can slow overall performance. Quit or close the ones you don’t need. Restarting your phone can also help.
• If it shows an alert about a weak Wi-Fi connection when you access your camera's video stream, move your camera closer to your Wi-Fi router. For other suggestions, go to Delay or lag in the video.

When you speak to people with your camera or doorbell, there's typically a short delay of a few seconds. But if the audio stops working, just tap the microphone icon in the app twice. This will stop and restart Talk and Listen.

If Talk and Listen are not working while using Safari on a Mac computer, you can change your preferred video player to Flash Player. For more info and instructions, go to Troubleshoot camera video on a computer.