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Cloud Identity

Billing and payment issues

Billing setup

  • Didn't complete billing setup
  • Selected wrong billing country
  • Selected wrong billing currency
  • Selected wrong billing plan
  • Selected wrong value-added tax
  • No option to enter VAT ID or tax status
  • Country not listed for business address

Payment setup

  • Can't pay in available currencies
  • Can't pay by credit card (don't have one)
  • Estimated payment more than I expected
  • Bank information not accepted
  • Test deposit failed

Payment failures

  • Fix payment and billing issues
  • Contacted by collections agency
  • Restore a suspended subscription
  • Restore a suspended Annual Plan contract
  • Renew an expired domain registration
  • Indian debit or credit card not accepted

Other billing issues

  • Billing error messages
  • I don’t recognize a Google charge
  • I got charged for too many users
  • Problems with domains registered through Google
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