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Billing & payment issues

Fix problems when setting up billing or managing payments for Google Cloud products.

Suspension or payment failure

  • Restore a suspended subscription
  • Fix payment and billing issues
  • Renew an expired domain registration
  • Restore a suspended Annual Plan contract
  • Indian debit or credit card not accepted
  • Troubleshoot problems after making a payment
  • Contacted by collections agency

Billing setup issues

  • Didn't complete billing setup
  • Selected wrong billing country
  • Selected wrong billing currency
  • Selected wrong billing plan
  • Selected wrong value-added tax
  • No option to enter VAT ID or tax status
  • Country not listed for business address

Payment setup issues

  • Can't pay in available currencies
  • Can't pay by credit card (don't have one)
  • Bank information not accepted
  • Test deposit failed
  • Billing error messages

Unexpected charge or amount

  • I don’t recognize a Google charge
  • Estimated payment more than I expected
  • I got charged for too many users

Need more help?

Try these next steps:

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