Vercel's AI Sales Agent : 10 SDRs Down to 1 in Six Weeks (9 Moved to Outbound) 3 minutes read.
This all leads to the same conclusion: as long as humans are buying software from humans, you’d want to shift customer support, SDR, and implementation teams into "Customer Relations". Putting most of their focus on learning more about the customer, their challenges, and their preferences. Knowing the humans involved and the systems they operate provides enormous leverage when you try to renew a contract, upsell a new product, or request a case study. Highly worth watching the interview on Lenny’s YouTube channel.
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