How to Build Your First Forward Deployed Engineering Team 11 minutes read.
"Someone who sits at the customer site and fills the gap between what the product does and what the customer needs. [...] Put an engineer as close as possible to the problem." — Fills the gap. Not mapping it, documenting it, or (only) helping with adoption. These are Software Engineers, not PMs nor technical consultants: "If your FDE hasn’t built something in the last couple of weeks, it’s not FDE. [...] autonomy is non-negotiable, they need to win. [...] FDE is a product discovery loop, not an implementation services. [...] You’re shipping results, not an install." They need to immerse themselves there for a few weeks or months, not a "site visit" of Monday to Thursday to call it a day. And if the loop works well, solutions become repeatable abstractions that you can use, you’re on the right track: "If signals aren’t trending right and smells persist - revenue per FDE flatlines and custom work continues to accumulating - you may be running a service loop." This is a viable model only if you’re selling at a seven-figure ACV contract and above, as this is an expensive operation to run.
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