Culture
What if We Gave 700 People One Month to Rethink How They Work With AI? 4 minutes read.
The team at Monday is demonstrating how to accelerate iterations and learning as they integrate GenAI into their execution: "This wasn’t our first AI initiative. But it was a turning point: a deliberate effort to reimagine how we operate, across every team. Getting such a large organization to adapt meaningfully - not just by experimenting, but by changing how it thinks is a different kind of challenge."
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Intercom's Decisive Bet on AI 7 minutes read.
Changing the pricing strategy is a game changer not only to align the business better to customers' needs, but also to align R&D to it: "It’s worth noting that Intercom’s outcome-based pricing model – charging 0ドル.99 per successful autonomous resolution – makes Intercom’s R&D team extremely motivated to fight for those basis points. Improvements to the resolution rate immediately flow through to revenue, making R&D a revenue-generation function."
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When Process Beats Talent (And Lose) 3 minutes read.
"Sometimes the process, the checklist, the logic — it blinds us to what’s right in front of us. Because what’s right doesn’t always fit. It doesn’t always come in the expected form. And it almost never arrives at the perfect moment." -- Noam Wakrat is spot on. When your intuition tells you there is someone special or an industry shift, be prepared to take it further than you feel comfortable with. Growth is awaiting.
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