Culture
Be Critical or Be Corrupted 5 minutes read.
CJ Cenizal is spot on observing Goodhart's law in action: "But by definition, the purpose of the rotation was to resolve users' issues. An engineer on rotation had one job: resolve as many issues as possible. This approach was so simple and effective that the organization never adopted the rotation as a driver for change. Ironically, treating users' problems as mere symptoms of an underlying problem and then solving the root causes would have reduced the number of problems in the long-term." -- one way I learned to deal with it is by figuring out KFIs (Key Failure Indicators) to balance KPIs.
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Rewriting the Story of Compensation 5 minutes read.
Companies trying different compensation methods, especially when they cross a certain size (as a public company like Shopify), open up ideas for many other companies to experiment with. Many times legal and finance teams don't want to risk it. This take by Shopify might trigger more ideas that will benefit employees everywhere.
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