Culture
MTTR Is a Misleading Metric—Now What? 6 minutes read.
Eye-opening post by Courtney Nash that I highly recommend sharing in your company. "If quantitative metrics are inescapable, we suggest focusing on Service Level Objectives (SLOs) and cost of coordination data. [...] consider tracking how many people were involved in each incident, across how many teams, and at what levels of the organization—these factors are what Dr. Laura Maguire deemed hidden costs of coordination that can add to the cognitive demands of people responding to incidents."
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How Product Engineering Teams Avoid Dependencies -- The Independent Executor Model 5 minutes read.
Jade Rubick shares interesting framing for dealing with dependencies between teams. Worth checking out the link to the coordination models at the end of the post. It always feels that there is some better solution if only we can get the org structure or APIs/data-structures better. Maybe there is. I'd keep trying to make changes and experiments to improve that, and collect feedback from others on what works for the team.
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A Method for Measuring Analytical Work 5 minutes read.
"Analysts should judge their work by how quickly people make decisions with it" -- Benn Stancil made me think about how to apply a consultant mindset effectively. It can be as an analyst or as an advisor or mentor to someone else. As long as there are many iterations to build trust, the right behavior will most likely pay off while the speed of making a decision is an effective measurement.
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