Culture
High Output Management for (Non-managing) Tech Leads 5 minutes read.
I'd share this post by Andrew Hao with technical leaders in your organization, so they could learn about high leverage activities they should block time for. My favorite takeaway for me was: "The lead doesn’t have direct managerial authority, and in many ways, that is your superpower. Your authority comes in a tactical form, and that oftentimes makes input easier to swallow (than, say, if it came from your boss). You may find that your teammates find it easier to open up to you when they find that you are a safe person to confide in".
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What’s Your Favorite "Do Things That Don't Scale" Example? (Thread) 4 minutes read.
An inspiring thread for those of you who consider building a new product/tool. Do not think of scale before you hurt a little. This might turn out to be a differentiator for you: "Customer support. The bar for it has historically been set so ridiculously low, people just assume their feedback/issues go to /dev/null. When it doesn't, it's magical to them."
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Why Hootsuite’s CEO Appointed an Employee to Change Dumb Company Rules 5 minutes read.
"Generally, we triage efforts based on a rudimentary points system: The number of people impacted by a bad process is weighed against the estimated time needed to fix it. But it’s not really an exact science. Ultimately, just trying something, even if it only leads to marginal improvement, is better than the status quo." -- Who in your company is in charge for looking at cross-teams and departments broken systems? Most likely, you're now at the size worth thinking about it, as this marginal improvement might impact a lot of people.
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