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This page relates to the Skill sets described in the open curriculum project, and tries to describe one of the skill sets. See this page as a collaborative notebook, and feel free to edit and improve it.
User assistance provides information to help a person to interact with software.
Someone with user assistance skills:
- knows the field of UI design, usability testing, localization, testing, quality assurance, instructional design, scripting or programming and accessibility
- has a variety of communication skills, such as structured writing, editing, task analysis, subject matter expert interviewing
- knows technical writing methods and techniques
- understands how to apply single source publishing techniques
- writing effective online help documentations
- knows the popular Help Authoring Tools, and has experience in using at least one of them
- knows the Advanced help Drupal module
Categories: open curriculum