When it comes to assuring wellbeing and safe spaces within the Forgejo project, there is a lessons-learned that we should turn into a best-practice:
When witnessing unacceptible conduct of others, FIRST report to the Wellbeing team.
It can be very hard to refrain from giving an immediate response to a person that misbehaves, and sometimes a direct response may be needed. But these have very high risk to be hastily formulated in ways that do not de-escalate.
In general the policy should be to immediately raise awareness of an issue to someone in the Wellbeing team, so they can start with deconfliction and further handling of the conflict.
Community members should encourage each other to intimately know this policy, so it becomes first response and natural part of project culture.
Part of lessons learned is that comments mentioning e.g "toxicity" of someone in issue trackers (and other channels) are not only off-topic to the issue, but only lead to defensive and/or angry responses that then subsequently worsen the situation and need to be handled as well by the Wellbeing team.
Note: There must be a clear point of contact to report to Wellbeing.
When it comes to assuring wellbeing and safe spaces within the Forgejo project, there is a lessons-learned that we should turn into a best-practice:
> **When witnessing unacceptible conduct of others, FIRST report to the Wellbeing team.**
It can be _very hard_ to refrain from giving an immediate response to a person that misbehaves, and sometimes a direct response may be needed. But these have very high risk to be hastily formulated in ways that do not de-escalate.
In general the policy should be to _immediately_ raise awareness of an issue to someone in the Wellbeing team, so they can start with deconfliction and further handling of the conflict.
Community members should encourage each other to intimately know this policy, so it becomes first response and natural part of project culture.
Part of lessons learned is that comments mentioning e.g "toxicity" of someone in issue trackers (and other channels) are not only off-topic to the issue, but only lead to defensive and/or angry responses that then subsequently worsen the situation and need to be handled as well by the Wellbeing team.
Note: There must be a clear point of contact to report to Wellbeing.