Email Activation Fails #1992

ZealousCynic commented 2025年06月22日 11:47:56 +02:00

Comment

I use a proton email account, and for whatever reason whenever I try to activate the email, it'll fail with a 500 Internal Server Error.

It leaves my email activation dashboard as shown below for a while, before presumably timing out and letting me go through the process again. Which is quite annoying:

image

NB: I cropped out the left part of the image, so that's why it looks a bit strange.

Browser debugging tools do not seem able to provide me much more information.

Best guess on my part is that it might be related to catching throwaway email domains to guard against spam, as IIRC seeing it mentioned in another issue here... But that might be me making up false memories as I can't seem to find it anymore.

In any case, should someone pick this up, it'd be appreciated on my end - I was quite excited to explore an alternative to the incumbents with regards to repo hosting.

Kind regards

### Comment I use a proton email account, and for whatever reason whenever I try to activate the email, it'll fail with a 500 Internal Server Error. It leaves my email activation dashboard as shown below for a while, before presumably timing out and letting me go through the process again. Which is quite annoying:  NB: I cropped out the left part of the image, so that's why it looks a bit strange. Browser debugging tools do not seem able to provide me much more information. Best guess on my part is that it might be related to catching throwaway email domains to guard against spam, as IIRC seeing it mentioned in another issue here... But that might be me making up false memories as I can't seem to find it anymore. In any case, should someone pick this up, it'd be appreciated on my end - I was quite excited to explore an alternative to the incumbents with regards to repo hosting. Kind regards

SergeTheEngi commented 2025年06月24日 19:18:34 +02:00

Hi, I've experienced the same issue.

Do you happen to have capital letters in you email? Proton allows it, and letter case should be irrelevant for email infrastructure as a whole, but it is ill-advised as some software may fail to handle it.

I solved it by deleting my account and re-making it with the same email written in lower case.

Hi, I've experienced the same issue. Do you happen to have capital letters in you email? Proton allows it, and letter case should be irrelevant for email infrastructure as a whole, but it is ill-advised as some software may fail to handle it. I solved it by deleting my account and re-making it with the same email written in lower case.

fnetX commented 2025年06月30日 01:12:40 +02:00

Thank you. The problem with upper/lower case was a good hint. I was able to reproduce the issue and made a qualified report to forgejo/forgejo#8354

The problem will probably be resolved soon.

Thank you. The problem with upper/lower case was a good hint. I was able to reproduce the issue and made a qualified report to https://codeberg.org/forgejo/forgejo/issues/8354 The problem will probably be resolved soon.

ZealousCynic commented 2025年06月30日 07:34:41 +02:00

@SergeTheEngi wrote in #1992 (comment):

Hi, I've experienced the same issue.

Do you happen to have capital letters in you email? Proton allows it, and letter case should be irrelevant for email infrastructure as a whole, but it is ill-advised as some software may fail to handle it.

I solved it by deleting my account and re-making it with the same email written in lower case.

While it's late, I wanted to confirm that yes, I have capital letters on the email account I registered with.

Like you, the activation issue could be resolved by switching to an account in all lowercase.

I'll try to keep this in mind for future registrations

@fnetX wrote in #1992 (comment):

Thank you. The problem with upper/lower case was a good hint. I was able to reproduce the issue and made a qualified report to forgejo/forgejo#8354

The problem will probably be resolved soon.

Thank you for taking the time to look at this.

@SergeTheEngi wrote in https://codeberg.org/Codeberg/Community/issues/1992#issuecomment-5551715: > Hi, I've experienced the same issue. > > Do you happen to have capital letters in you email? Proton allows it, and letter case should be irrelevant for email infrastructure as a whole, but it is ill-advised as some software may fail to handle it. > > I solved it by deleting my account and re-making it with the same email written in lower case. While it's late, I wanted to confirm that yes, I have capital letters on the email account I registered with. Like you, the activation issue could be resolved by switching to an account in all lowercase. I'll try to keep this in mind for future registrations @fnetX wrote in https://codeberg.org/Codeberg/Community/issues/1992#issuecomment-5651753: > Thank you. The problem with upper/lower case was a good hint. I was able to reproduce the issue and made a qualified report to forgejo/forgejo#8354 > > The problem will probably be resolved soon. Thank you for taking the time to look at this.