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Cannot log in or reset password #2288

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opened 2026年01月03日 15:58:31 +01:00 by Ghost · 0 comments

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This account is a throw-away account created so I can post this issue.

I cannot log into my actual Codeberg account. The password I believe I used is not working, and when I initiate a password-reset flow, the email never arrives. I have tried this multiple times over several weeks.

I know I am using the correct email because it matches the "activate your account" email in my inbox. It's possible that I never clicked the link to activate the account, but that link is now expired and doesn't work.

I can share account details if necessary, but I'm curious first if Issues are the correct way to reach out to Codeberg support for this kind of problem.

### Comment This account is a throw-away account created so I can post this issue. I cannot log into my actual Codeberg account. The password I believe I used is not working, and when I initiate a password-reset flow, the email never arrives. I have tried this multiple times over several weeks. I know I am using the correct email because it matches the "activate your account" email in my inbox. It's possible that I never clicked the link to activate the account, but that link is now expired and doesn't work. I can share account details if necessary, but I'm curious first if Issues are the correct way to reach out to Codeberg support for this kind of problem.
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accessibility

Reduces accessibility and is thus a "bug" for certain user groups on Codeberg.
bug

Something is not working the way it should. Does not concern outages.
bug
infrastructure
Errors evidently caused by infrastructure malfunctions or outages
Codeberg

This issue involves Codeberg's downstream modifications and settings and/or Codeberg's structures.
contributions welcome

Please join the discussion and consider contributing a PR!
docs

No bug, but an improvement to the docs or UI description will help
duplicate

This issue or pull request already exists
enhancement

New feature
infrastructure

Involves changes to the server setups, use `bug/infrastructure` for infrastructure-related user errors.
legal

An issue directly involving legal compliance
licence / ToS

involving questions about the ToS, especially licencing compliance
please chill
we are volunteers
Please consider editing your posts and remember that there is a human on the other side. We get that you are frustrated, but it's harder for us to help you this way.
public relations

Things related to Codeberg's external communication
question

More information is needed
question
user support
This issue contains a clearly stated problem. However, it is not clear whether we have to fix anything on Codeberg's end, but we're helping them fix it and/or find the cause.
s/Forgejo

Related to Forgejo. Please also check Forgejo's issue tracker.
s/Forgejo/migration

Migration related issues in Forgejo
s/Pages

Issues related to the Codeberg Pages feature
s/Weblate

Issue is related to the Weblate instance at https://translate.codeberg.org
s/Woodpecker

Woodpecker CI related issue
security

involves improvements to the sites security
service

Add a new service to the Codeberg ecosystem (instead of implementing into Gitea)
upstream

An open issue or pull request to an upstream repository to fix this issue (partially or completely) exists (i.e. Gitea, Forgejo, etc.)
wontfix

Codeberg's current set of contributors are not planning to spend time on delegating this issue.
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