Recovery mail is not being send to unactivated account #2126

Enicon commented 2025年09月08日 14:51:36 +02:00

Comment

Background:
Apparently I pasted something unknown in the password box when creating an account instead off the intended password.
So when I try to activate the account I get a wrong password error.
(I tried everything that might have been on my clipboard when creating the account but unfortunately nothing matches.)

When trying the recovery procedure it says it sent a recovery mail but nothing seems to come through, I assume because it is not in the activated state.

So I don't think there is a way to recover (or delete, so you can restart) an account in such a condition at the moment ?

### Comment Background: Apparently I pasted something unknown in the password box when creating an account instead off the intended password. So when I try to activate the account I get a wrong password error. (I tried everything that might have been on my clipboard when creating the account but unfortunately nothing matches.) When trying the recovery procedure it says it sent a recovery mail but nothing seems to come through, I assume because it is not in the activated state. So I don't think there is a way to recover (or delete, so you can restart) an account in such a condition at the moment ?

fnetX commented 2025年09月09日 22:30:40 +02:00

I can confirm.

• located your other account
• used the email address to initiate password recovery
• web page confirms such a mail was sent
• the mail server does not log a related email

I can confirm. * located your other account * used the email address to initiate password recovery * web page confirms such a mail was sent * the mail server does not log a related email

tbalthazar2 commented 2025年09月27日 15:34:59 +02:00

I have a similar issue.
I created an account a year ago. The activation link resulted in a 500 error, so my account never got activated.
When I ask a reset password link, the email never arrives to my inbox.

I have a similar issue. I created an account a year ago. The activation link resulted in a 500 error, so my account never got activated. When I ask a reset password link, the email never arrives to my inbox.

fnetX commented 2025年09月28日 19:44:22 +02:00

If you created an account years ago and never activated it, it should have been automatically removed in the meantime. Can you confirm the account still exists?

If you created an account years ago and never activated it, it should have been automatically removed in the meantime. Can you confirm the account still exists?

fnetX commented 2025年09月28日 19:45:43 +02:00

Uh, I see, you are probably talking about https://codeberg.org/tbalthazar. This is likely a different issue, but still a bug.

Uh, I see, you are probably talking about https://codeberg.org/tbalthazar. This is likely a different issue, but still a bug.

tbalthazar2 commented 2025年09月28日 20:58:42 +02:00

@fnetX this is indeed the account. Created a little less than 2 years ago. (I would love to get back that handle btw)

@fnetX this is indeed the account. Created a little less than 2 years ago. (I would love to get back that handle btw)

fnetX commented 2025年09月28日 23:33:48 +02:00

@Enicon I suppose your problem was fixed? You created a new account, right?

@Enicon I suppose your problem was fixed? You created a new account, right?

BramPeeters commented 2025年09月29日 16:22:09 +02:00

Yes, after reading your comment that unactivated accounts are automatically removed after a while, I tried recreating the account to see if it was already cleaned up and apparently it was. So I am good !
Do you have an idea what the period is an unactivated account is kept alive, so other ppl running into the problem and end up in this thread know how long to wait ? Something less than 3 weeks in any case :)

Yes, after reading your comment that unactivated accounts are automatically removed after a while, I tried recreating the account to see if it was already cleaned up and apparently it was. So I am good ! Do you have an idea what the period is an unactivated account is kept alive, so other ppl running into the problem and end up in this thread know how long to wait ? Something less than 3 weeks in any case :)

fnetX commented 2025年09月29日 16:28:29 +02:00

Yeah, it should be around 2 - 3 days.

Yeah, it should be around 2 - 3 days. https://codeberg.org/Codeberg-Infrastructure/build-deploy-forgejo/src/commit/747d8b7c22db487a001e42642ba31c02a74747fb/etc/forgejo/conf/base.ini#L214-L217

tbalthazar2 commented 2025年12月05日 08:18:11 +01:00

@fnetX wrote in #2126 (comment):

Yeah, it should be around 2 - 3 days.

Codeberg-Infrastructure/build-deploy-forgejo – etc/forgejo/conf/base.ini
Lines 214 to 217 in Codeberg-Infrastructure/build-deploy-forgejo@747d8b7
[cron.delete_inactive_accounts]
ENABLED = true
SCHEDULE = @every 24h
OLDER_THAN = 48h

Any idea why https://codeberg.org/tbalthazar hasn’t been deleted? Any chance it could be deleted so I could get that handle back?

@fnetX wrote in https://codeberg.org/Codeberg/Community/issues/2126#issuecomment-7440718: > Yeah, it should be around 2 - 3 days. > > [Codeberg-Infrastructure/build-deploy-forgejo](https://codeberg.org/Codeberg-Infrastructure/build-deploy-forgejo/) – [etc/forgejo/conf/base.ini](https://codeberg.org/Codeberg-Infrastructure/build-deploy-forgejo/src/commit/747d8b7c22db487a001e42642ba31c02a74747fb/etc/forgejo/conf/base.ini#L214-L217) > Lines 214 to 217 in [Codeberg-Infrastructure/build-deploy-forgejo@747d8b7](https://codeberg.org/Codeberg-Infrastructure/build-deploy-forgejo/src/commit/747d8b7c22db487a001e42642ba31c02a74747fb) > `[cron.delete_inactive_accounts] ` > `ENABLED = true ` > `SCHEDULE = @every 24h ` > `OLDER_THAN = 48h ` Any idea why https://codeberg.org/tbalthazar hasn’t been deleted? Any chance it could be deleted so I could get that handle back?

fnetX commented 2025年12月05日 22:40:51 +01:00

@tbalthazar2 The account "tbalthazar" is activated.

@tbalthazar2 The account "tbalthazar" is activated.

tbalthazar2 commented 2025年12月05日 23:12:24 +01:00

@fnetX wrote in #2126 (comment):

@tbalthazar2 The account "tbalthazar" is activated.

@fnetX thanks for checking. That’s very strange, cause when I try to reset the password, I never receive any email. I verified the activation email I received on Oct 22, 2023 and the email address is correct. Any idea what might be happening here? 🤔 (I remember getting a 500 error when trying to activate my account 2 years ago and I thought the activation failed)

@fnetX wrote in https://codeberg.org/Codeberg/Community/issues/2126#issuecomment-8725914: > @tbalthazar2 The account "tbalthazar" is activated. @fnetX thanks for checking. That’s very strange, cause when I try to reset the password, I never receive any email. I verified the activation email I received on Oct 22, 2023 and the email address is correct. Any idea what might be happening here? 🤔 (I remember getting a 500 error when trying to activate my account 2 years ago and I thought the activation failed)

fnetX commented 2025年12月07日 15:37:22 +01:00

The account lacks an email address in the database table, but redundantly has one set for the account itself. @Gusted can you take a look? I remember we investigated this before, but I don't recall the conclusion. Can we retroactively fix all affected accounts by making sure there is at least one email address for the primary?

The account lacks an email address in the database table, but redundantly has one set for the account itself. @Gusted can you take a look? I remember we investigated this before, but I don't recall the conclusion. Can we retroactively fix all affected accounts by making sure there is at least one email address for the primary?