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Couldn't log into my account due to losing my MFA #1948

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opened 2025年05月22日 06:16:32 +02:00 by jack-lund · 0 comments

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I created a codeberg account a while back, and set up MFA for it, but since then I've lost that MFA key, and I couldn't log in using my email and password. I tried sending an email to support, but never got an answer. I would have liked to raise the issue here, but...you have to be able to log in to do that.

After weeks of not hearing, I resurrected an unused email account of mine (this one), and created a new account. However, I'd still like to use my actual email address. Is there any way that either a) someone can tell me how to reset my MFA for that account, and get logged in, or b) someone can reset my MFA for me, so I can get logged in. I'm happy to do whatever's necessary to prove that the email address is mine, and that I'm who I say I am.

If there's some obvious way of doing this that I missed (always a possibility), I apologize. I'd just really like to move off of GitHub if at all possible, preferably here.

Thanks,

-Jack

Edit: Sorry, forgot to include the email address I'd like to use, it's jackl@geekheads.net.

Thanks again.

### Comment I created a codeberg account a while back, and set up MFA for it, but since then I've lost that MFA key, and I couldn't log in using my email and password. I tried sending an email to support, but never got an answer. I would have liked to raise the issue here, but...you have to be able to log in to do that. After weeks of not hearing, I resurrected an unused email account of mine (this one), and created a new account. However, I'd still like to use my actual email address. Is there any way that either a) someone can tell me how to reset my MFA for that account, and get logged in, or b) someone can reset my MFA for me, so I can get logged in. I'm happy to do whatever's necessary to prove that the email address is mine, and that I'm who I say I am. If there's some obvious way of doing this that I missed (always a possibility), I apologize. I'd just really like to move off of GitHub if at all possible, preferably here. Thanks, -Jack Edit: Sorry, forgot to include the email address I'd like to use, it's jackl@geekheads.net. Thanks again.
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Reduces accessibility and is thus a "bug" for certain user groups on Codeberg.
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