Activating e-mail throws an 500 internal server error. #1882

blissartt commented 2025年04月24日 17:40:59 +02:00

Comment

I have signed up to Codeberg, enabled 2FA and never activated my e-mail addres, so I tried to verify it by sending the verification e-mail, which arrived as expected.

When I clicked on the activation link and put it my password, the page showed and "500 internal server error".

possible causes:

• extensions cutting off part of the URL(false flagging it as a tracking parameter);
• mail provider(proton) cutting of part of the URL(also false flagging it as a tracking parameter);
• maybe I should try to disable 2FA befora verifying my e-mail address?

EDIT: solved by using a lowercase email address! do you know why is this a thing?

### Comment I have signed up to Codeberg, enabled 2FA and never activated my e-mail addres, so I tried to verify it by sending the verification e-mail, which arrived as expected. When I clicked on the activation link and put it my password, the page showed and "500 internal server error". possible causes: - extensions cutting off part of the URL(false flagging it as a tracking parameter); - mail provider(proton) cutting of part of the URL(also false flagging it as a tracking parameter); - maybe I should try to disable 2FA befora verifying my e-mail address? EDIT: solved by using a lowercase email address! do you know why is this a thing?

Ghost commented 2025年04月25日 10:04:44 +02:00

Try to retry, if doesn't work, try to disable 2FA, next verifing your e-mail address, then re-enabling 2FA.

Try to retry, if doesn't work, try to disable 2FA, next verifing your e-mail address, then re-enabling 2FA.

blissartt commented 2025年04月25日 17:32:44 +02:00

thanks ill try it out

thanks ill try it out

blissartt commented 2025年04月25日 17:53:28 +02:00

it doesnt work neither with 2FA ON or OFF

it doesnt work neither with 2FA ON or OFF

Ghost commented 2025年04月25日 18:05:10 +02:00

Try to create a new account, next migrate all your repositories, then read this. I've tried 6 times to create my codeberg account.

Try to create a new account, next migrate all your repositories, then read [this](https://codeberg.org/Codeberg/Community/issues/1882#issuecomment-3961226). I've tried 6 times to create my codeberg account.

Ghost commented 2025年04月25日 18:05:35 +02:00

I have the even email provider.

I have the even email provider.

Codeberg.org commented 2025年04月25日 18:36:54 +02:00

@therealneca7 You have created numerous comments in the issue trackers today, most of which are probably not very helpful. Please consider learning your way in the community first before offering help, and maybe slow down a bit to not overwhelm volunteers. Thank you.

@therealneca7 You have created numerous comments in the issue trackers today, most of which are probably not very helpful. Please consider learning your way in the community first before offering help, and maybe slow down a bit to not overwhelm volunteers. Thank you.

Gusted commented 2025年04月25日 23:25:44 +02:00

@blissartt could you check if your email is activated? It's possible that it was set to be active and error somewhere afterwards.

@blissartt could you check if your email is activated? It's possible that it was set to be active and error somewhere afterwards.

blissartt commented 2025年04月26日 14:48:13 +02:00

in to account settings it says: "Requires activation"

in to account settings it says: "Requires activation"

blissartt commented 2025年04月26日 14:50:39 +02:00

@therealneca7 wrote in #1882 (comment):

Try to create a new account, next migrate all your repositories, then read this. I've tried 6 times to create my codeberg account.

ill try but why is this needed? is this a common problem?

anyway thanks to everyone for all the feedback

@therealneca7 wrote in #1882 (comment):

Try to retry, if doesn't work, try to disable 2FA, next verifing your e-mail address, then re-enabling 2FA.

i already tried, maybe i shoudl try using a new email and activating that one(perhaps using an alias)?

@therealneca7 wrote in https://codeberg.org/Codeberg/Community/issues/1882#issuecomment-3966212: > Try to create a new account, next migrate all your repositories, then read [this](https://codeberg.org/Codeberg/Community/issues/1882#issuecomment-3961226). I've tried 6 times to create my codeberg account. ill try but why is this needed? is this a common problem? anyway thanks to everyone for all the feedback @therealneca7 wrote in https://codeberg.org/Codeberg/Community/issues/1882#issuecomment-3961226: > Try to retry, if doesn't work, try to disable 2FA, next verifing your e-mail address, then re-enabling 2FA. i already tried, maybe i shoudl try using a new email and activating that one(perhaps using an alias)?

Gusted commented 2025年04月26日 15:14:06 +02:00

@blissartt could you try using a lowercase email?

@blissartt could you try using a lowercase email?

ShiningYangYXN commented 2025年04月27日 19:00:40 +02:00

I have the same problem.

I have the same problem.

Ghost commented 2025年04月28日 11:34:38 +02:00

The last method its to create a new account, after 2 hours, look at your inbox, before 3 hours, active your account by clicking the link provided by the noreply@codeberg.org, i recommended to create a ProtonMail alias, so when you have a SimpleLogin email, download your email (if you use ProtonMail), after this, create a filter, that make noreply@codeberg.org to your inbox, and not as a spam, watch this video for the filter guide of SimpleLogin. I've tried 6 times to create my account. Because if you dont activate your account, it will go to the activation page, again.

The last method its to create a new account, after 2 hours, look at your inbox, before 3 hours, active your account by clicking the link provided by the <noreply@codeberg.org>, i recommended to create a ProtonMail alias, so when you have a SimpleLogin email, download your email (if you use ProtonMail), after this, create a filter, that make <noreply@codeberg.org> to your inbox, and not as a spam, [watch this video](https://www.youtube.com/watch?v=Ek28fFv8R3M) for the filter guide of [SimpleLogin](https://simplelogin.io). I've tried 6 times to create my [account](https://codeberg.org/therealneca7/). Because if you dont activate your account, it will go to the activation page, again.

ShiningYangYXN commented 2025年04月28日 15:30:21 +02:00

I know what to do.
Add another email address (all in lowercase), verify it, toggle it as primary and delete the previous one. No error will be seen with a lowercase-only email. Then readd the deleted email address (lowercase ONLY) and things will work out fine.
Problem has been solved. Thanks.

**I know what to do.** Add another email address (**all in lowercase**), verify it, toggle it as primary and delete the previous one. No error will be seen with a lowercase-only email. Then readd the deleted email address (**lowercase ONLY**) and things will work out fine. **Problem has been solved. Thanks.**

Ghost commented 2025年04月29日 07:21:45 +02:00

How to add new email address and set as primary?

How to add new email address and set as primary?

blissartt commented 2025年04月29日 10:05:46 +02:00

ok ill try to use a lowercase email
EDIT:
thanks the lowercase email addre worked?

do you know why this is a thing?

ok ill try to use a lowercase email EDIT: thanks the lowercase email addre worked? do you know why this is a thing?