Can't receive registration activation mails (TrendMicro QIL repuration blocklist issue) #1796

hbbuergerschaft commented 2025年02月20日 15:51:01 +01:00

Comment

Hi there,

we're having trouble signing up with/adding specific e-mail addresses to our account, because we never receive activation link mails. I've seen #328, but we're not using throwaway-addresses.
As a work-around we use'd a private personal address, that we'd like to remove again.

Any ideas? Or are the codeberg mail servers maybe still in some providers'/clearinghouses' blocklists after the spam attack last week?
(We tried to sign-up on the day of the spam attacks, coincidentally.)

Regards

### Comment Hi there, we're having trouble signing up with/adding specific e-mail addresses to our account, because we never receive activation link mails. I've seen #328, but we're not using throwaway-addresses. As a work-around we use'd a private personal address, that we'd like to remove again. Any ideas? Or are the codeberg mail servers maybe still in some providers'/clearinghouses' blocklists after the spam attack last week? (We tried to sign-up on the day of the spam attacks, coincidentally.) Regards

n0toose commented 2025年02月20日 16:08:30 +01:00

ping @fnetX

ping @fnetX

fnetX commented 2025年02月21日 00:38:14 +01:00

Did you retry sending an activation code after the day of the attack? As explained on Mastodon we have lost several hours of emails due to an issue in Forgejo queues.

Did you retry sending an activation code after the day of the attack? [As explained on Mastodon](https://social.anoxinon.de/@Codeberg/113998529178075152) we have lost several hours of emails due to an issue in Forgejo queues.

hbbuergerschaft commented 2025年02月24日 10:44:50 +01:00

@fnetX We tried a complete new sign-up shortly before I opened the ticket.

@fnetX We tried a complete new sign-up shortly before I opened the ticket.

hbbuergerschaft commented 2025年02月24日 11:37:46 +01:00

Also, I tried re-sending activation mails right after posting the last message – did not arrive.

Also, I tried re-sending activation mails right after posting the last message – did not arrive.

fnetX commented 2025年02月24日 13:08:35 +01:00

There have been successful deliveries to your systems at 2025年02月24日T10:45:27.838000+01:00 (7FB051600AD) and 2025年02月24日T11:35:53.430971+01:00 (EE28F16006A) for the mail address h....y@. Your mail server at mx1.ondataport.de accepted our messages. Please check your server logs or spam folder.

There have been successful deliveries to your systems at 2025年02月24日T10:45:27.838000+01:00 (7FB051600AD) and 2025年02月24日T11:35:53.430971+01:00 (EE28F16006A) for the mail address h....y@. Your mail server at mx1.ondataport.de accepted our messages. Please check your server logs or spam folder.

hbbuergerschaft commented 2025年02月24日 14:04:27 +01:00

Thanks for confirming. Antispam quarantine is empty. Will contact our provider.

Thanks for confirming. Antispam quarantine is empty. Will contact our provider.

hbbuergerschaft commented 2025年02月27日 15:38:12 +01:00

Hi @fnetX,

Provider says codeberg Mailserver IP is blocklisted due to bad reputation at TrendMicro.

193.26.156.135

Reputation: Bad
List in: Dynamic Reputation Database (QIL)

https://servicecentral.trendmicro.com/en-US/ers/ip-lookup/
(does not work in Firefox for me)

I filed an removal request / appeal here in the role of an end-user (linking to the blog post).

Site said:

193.26.156.135 has been removed from the spam list
Please be aware that this IP address may be blocked again if it sends more spam
Trend Micro limits the number of excepion requests to prevent abuse.

edit: Seems to be removed from the list, indeed.

Maybe you want (削除) to file another appeal in on of the other roles or (削除ここまで) add codeberg to the Global Approved List, if you find the time one day or another.

Thanks a lot!

Regards

Hi @fnetX, Provider says codeberg Mailserver IP is blocklisted due to bad reputation at TrendMicro. > 193.26.156.135 > > Reputation: Bad > List in: Dynamic Reputation Database (QIL) > > https://servicecentral.trendmicro.com/en-US/ers/ip-lookup/ (does not work in Firefox for me) I filed an removal request / appeal [here](https://servicecentral.trendmicro.com/en-us/ers/blocked-list-exception/?feedback=QIL&ip=193.26.156.135) in the role of an end-user (linking to the blog post). Site said: > 193.26.156.135 has been removed from the spam list > Please be aware that this IP address may be blocked again if it sends more spam > Trend Micro limits the number of excepion requests to prevent abuse. edit: Seems to be removed from the list, indeed. Maybe you want ~~to file another appeal in on of the other roles or~~ add codeberg to the [Global Approved List](https://servicecentral.trendmicro.com/en-us/ers/global-approved-list/), if you find the time one day or another. Thanks a lot! Regards

fnetX commented 2025年02月27日 15:58:11 +01:00

I have submitted the form for the Global Approved List. Let's see.

I have submitted the form for the Global Approved List. Let's see.