Hacknight #503
Service Design Lessons from Toronto's Largest Food Bank
with Brian Hendrick and Alison Gibbins
Recording
Daily Bread Food Bank's volunteer program serves 8,000+ volunteers annually, but faced challenges with misaligned expectations and inefficient onboarding. This talk presents a case study showing how service transformed their volunteer experience, and discusses opportunities for civic tech professionals to apply their skills to similar challenges at Toronto charities.
Speakers
Brian HendrickBrian Hendrick is a service designer who helps mission-driven organizations better serve their communities. After years leading digital transformation teams in-house in the public sector, he founded Civiq Design to bring that insider knowledge to nonprofits and government agencies tackling complex service challenges.
Alison GibbinsAlison Gibbins is a former tech and marketing executive with a career pivot to the non-profit sector. She is currently leading Daily Bread Food Bank's volunteer program of over 8,000 volunteers per year.