@book{ BB15379439,
 author = "Schmitt, Bernd H. and Van Zutphen, Glenn",
 title = "Happy customers everywhere : how your business can profit from the insights of positive psychology",
 publisher = "Palgrave Macmillan",
 year = "2012",
 URL = "https://ci.nii.ac.jp/ncid/BB15379439"
}
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