ITIL service operation
(Best management practice, . ITIL)
TSO, 2011
2nd ed., 2011 ed
Service operation
"OGC (former owner of Best management practice) and its functions have moved into the Cabinet Office part of HM Government"--T.p. verso
"ITIL official publisher, Best managment practice product"--P. [1] of cover
Includes bibliographical references (p. 305) and index