Text ( visual ) : unmediated
Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. -- 2nd ed. -- : pbk. -- New York : McGraw-Hill , c2012. -- xviii, 244 p. : ill. ; 24 cm. -- Includes index. -- ISBN 9780071771320 ; (BB08235712) ; https://ci.nii.ac.jp/ncid/BB08235712
Author Heading(s): Grenny, Joseph. ; McMillan, Ron. ; Switzler, Al. -- Classification(s): LCC : BF637.C45 ; DC23 : 153.6. -- Subject Heading(s): LCSH : Interpersonal communication ; LCSH : Interpersonal relations
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