@book{ BB08235712,
 author = "Grenny, Joseph. and McMillan, Ron. and Switzler, Al",
 title = "Crucial conversations : tools for talking when stakes are high",
 publisher = "McGraw-Hill",
 year = "2012",
 edition = "2nd ed",
 URL = "https://ci.nii.ac.jp/ncid/BB08235712"
}
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