@book{ BB03871818,
 author = "Fearn-Banks, Kathleen",
 title = "Crisis communications : a casebook approach",
 publisher = "Routledge",
 year = "2011",
 edition = "4th ed",
 series = "LEA's communication series",
 number = "",
 URL = "https://ci.nii.ac.jp/ncid/BB03871818"
}
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