Text ( visual ) : unmediated Handbook of service science / Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, editors ; foreword by Carl J. Schramm and William J. Baumol. -- [v. 1] ; v. 2. -- New York : Springer , c2010-. -- v. : ill. (some col.) ; 24 cm. -- (Service science : research and innovations in the service economy). -- Editors of v. 2: Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, Kelly Lyons, Lia Patrício, Yuriko Sawatani ; Includes bibliographical references. -- ISBN 9781441916273 ; 9783319985114 ; (BB02202313) ; https://ci.nii.ac.jp/ncid/BB02202313 Author Heading(s): Maglio, Paul P. ; Kieliszewski, Cheryl A. ; Spohrer, James C. ; Schramm, Carl J. ; Baumol, William J. ; Lyons, Kelly ; Patrício, Lia ; 澤谷, 由里子. -- Classification(s): DC22 : 338.4. -- Subject Heading(s): LCSH : Service industries ; LCSH : Service industries -- Management