内容説明
The leading text in business communication, Communicating at Work takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program designed to encourage group activities and skill building. Its combination of clear writing and effective use of tables makes this text an excellent teaching tool. The ninth edition provides coverage of new pedagogy, key new topics and an expansion of other important concepts including sources of on-the-job conflict, how to use informational interviews for career advancement, and stages in group problem-solving.
目次
Part One: Basics of Business and Professional Communication Strategic Case: Sundown Bakery 1. Communicating at Work 2. Communication, Culture, and Work Part Two: Personal Skills Strategic Case: Computer Solutions 3. Listening 4. Verbal and Nonverbal Messages 5. Interpersonal Skills Part Three: Interviewing Strategic Case: Platinum Sounds 6. Principles of Interviewing 7. Types of Interviews Part Four: Working in Groups Strategic Case: Museum of Springfield 8. Working in Teams 9. Effective Meetings Part Five: Making Effective Presentations Strategic Case: Fresh Air Sports 10. Developing and Organizing the Presentation 11. Verbal and Visual Support in Presentations 12. Delivering the Presentation 13. Informative, Group, and Special-Occasion Presentations 14. Persuasive Presentations Appendix : Business Writing
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