@book{ BA62917969,
 author = "Hutton, Sandra and Carlisle, Jane and Corden, Anne and University of York. Social Policy Research Unit and Great Britain. Dept. of Social Security",
 title = "Customer views on service delivery in the child support agency",
 publisher = "Stationary Office",
 year = "1998",
 series = "Research report (Department of Social Security)",
 number = "no. 74",
 URL = "https://ci.nii.ac.jp/ncid/BA62917969"
}
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