Compare AWS Support plans
Choose a plan that fits your cloud journey, from AI-powered troubleshooting to designated expert guidance
Basic Support included for all AWS customers
At AWS, we want you to be successful. Our Support plans are designed to give you the right mix of tools and access to expertise so that you can be successful with AWS while optimizing performance, managing risk, and keeping costs under control.
- Customer Service and Communities - 24/7 access to customer service, documentation, whitepapers, and AWS re:Post.
- AWS Trusted Advisor - Core checks and guidance to provision your resources following best practices to increase performance and improve security.
- AWS Health - A personalized view of the health of AWS services, and alerts when your resources are impacted.
Compare Support plans
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Plan category
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Plan details
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Business Support+
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Enterprise Support
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Unified Operations
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Recommended for
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Best for |
Minimum recommended plan for production workloads by AWS.
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Recommended plan for business-critical workloads across organizations looking for expert guidance.
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Recommended plan for mission-critical workloads that require enhanced resilience and application-specific expertise.
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AI troubleshooting and investigations
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24/7 contextual recommendations
AWS DevOps Agent with Support integration |
✔ DevOps Agent credits equal to 30% of your AWS Support charge1 |
✔ DevOps Agent credits equal to 75% of your AWS Support charge1 |
✔ DevOps Agent credits equal to 100% of your AWS Support charge1 |
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Human response times
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Business/Mission-critical system down Production system down Production system impaired System impaired General guidance |
< 30 mins2
< 1 hour < 4 hours < 12 hours < 24 hours |
< 15 mins2
< 1 hour
< 4 hours < 12 hours
< 24 hours
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< 5 mins from Incident Management Engineer 3 < 1 hour
< 4 hours < 12 hours
< 24 hours
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AWS expertise
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Account & billing support
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24/7 billing support
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White-glove billing concierge
✔
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Designated Senior Billing and Account Specialist
✔ ✔ Global coverage ✔
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Proactive services
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Architectural guidance
AWS Well-Architected Reviews Proactive security review
Planned events and launch
Critical Workload Review
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Contextual to your use-cases
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Consultative reviews and guidance based on your applications
✔
✔
✔ ✔ ✔ |
Continuous architectural reviews with designated domain specialists
✔
✔
✔ ✔ ✔ Continuous service-specific recommendations and resiliency reviews
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Health monitoring
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AWS Health Dashboard |
✔
✔
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✔
✔
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✔
✔
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Proactive monitoring
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24/7 workload monitoring
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✔
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Technical support access
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24/7 phone, web, chat, email
Unlimited cases and contacts
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✔
✔ ✔ ✔ ✔ |
✔
✔ ✔ ✔ ✔ |
✔
✔ ✔ ✔ ✔ |
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Tool access
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Full set of checks
✔ |
Full set of checks + AWS Trusted Advisor Priority ✔ |
Full set of checks + AWS Trusted Advisor Priority
✔ |
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Community access
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Prioritized responses
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Prioritized responses
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Prioritized responses
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Additional services
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Available for additional fee4
Available for additional fee5
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✔
Available for additional fee5
Available for additional fee5 Available for an additional fee5 |
✔
✔ 6 ✔
Available for an additional fee5
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Learn more
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Plan pages |
1. Credits are issued by the 10th of each month, apply to DevOps Agent charges within that month, and expire at month-end if unused.
2. We will make every reasonable effort to respond to your initial request within the corresponding timeframes.
3. Resolution effectiveness depends on available context. Alarm onboarded workloads benefit from immediate access to comprehensive workload information, while non-onboarded workloads begin with service health data and customer-provided information
4. See AWS Security Incident Response Pricing for details.
5. See AWS Support Pricing for details.
6. One recurring subscription per month included with plan.