And here the perhaps unfortunate but indisputable truth is that the vast majority of PC users believe Microsoft has the best apps. OpenOffice is free as in beer and has been for years, but if tens of millions of people insist on paying serious bucks for Microsoft Office every year, that tells you something about how they rate the two suites. It's not as if people are too lazy to download and use free apps when they think they're better. Just look at Firefox. Unlike Writer, it really is better than what Microsoft offers, so millions of people use it.