This support document is divided into the following sections: (1) The Retail Industry--A Snapshot; (2) Case Studies--Hardware, Retail Industry (ABC Hardware); (3) Case Studies--Community Pharmacies, Retail (Mall Pharmacy and Village Pharmacy); (4) The Building and Construction Industry--A Snapshot; (5) Case Studies--Building and Construction (Eco Homes, Den Homes, Build It Right Constructions, and Homemaker); (6) The Manufacturing Industry--A Snapshot; and (7) Case Studies--Manufacturing (BMS Manufacturing, ABLE Manufacturing, Made to Order Manufacturing, and
Floorcover).