The way HR teams learn is changing. Sometimes you want a quick hit to see how something works. Other times you want to dive deep and really understand the details. That’s why we’ve designed the Dovetail YouTube channel, @DovetailHR, to meet HR professionals where they are, with content that ranges from bite-sized explainers under a minute, to full-length sessions running nearly an hour.
Senior HRIS professionals are at the forefront of HR transformation. Tasked with architecting HR technology ecosystems, optimizing systems performance, and ensuring a seamless experience for both HR teams and employees, these leaders require more than just functional tools, they need platforms that deliver speed, scale, security, and strategic value.
Dovetail’s HR Service Delivery software is designed specifically with HRIS leaders in mind, combining robust case management, workflow automation, real-time analytics, and AI-powered self-service to streamline operations and enhance the employee experience across the enterprise.
Employee Relations case management software is a purpose-built solution that enables Employee Relations teams to manage, track, and resolve workplace issues, such as grievances, complaints, and investigations in a structured, compliant, and consistent way.
HR Service Delivery is no longer just about handling employee questions - it’s about delivering a seamless, data-informed, scalable experience that empowers employees, reduces workload for HR teams, and aligns with company strategy.
Across industries - from healthcare to technology to manufacturing - Dovetail Software is powering this transformation. Drawing from real-world HR Service Delivery case studies, this blog explores how Dovetail’s clients are achieving measurable results by modernizing their HR operations with HR case management, employee portals, and knowledge systems.
Modern HR Service Delivery replaces fragmented, inbox-based support with a unified, tech-enabled framework built on five pillars: HR Case Management, an Employee Portal, an HR Knowledge Base, Live Chat, and an AI Copilot. This model enables self-service, enforces SLAs, automates workflows, and generates actionable insights. According to McKinsey:
"Companies that restructure their operating models and invest in digital capabilities can achieve sustainable cost reductions of 20 to 40 percent."
In HR, this translates to faster service, lower ticket volumes, and improved employee satisfaction—as demonstrated by Danone US of Dovetail Software in their 2023 rollout. This guide explores each pillar, quantifies impact, and outlines a phased implementation roadmap.
HR Service Delivery has emerged as a strategic cornerstone for organizations navigating today’s complex workplace. Far from a back-office concern, effective HR Service Delivery directly influences employee satisfaction, productivity, and even business performance . In this whitepaper, we explore why modern HR Service Delivery is critical for success, where legacy systems fall short, and how Dovetail Software – a platform purpose-built for HR – is redefining service delivery. We’ll examine the key capabilities required in a modern HR Service Delivery platform, highlight proof points such as industry rankings and customer outcomes, and discuss how trends like hybrid work and AI make a robust HR service infrastructure more essential than ever. The evidence will show that Dovetail stands out as a clear leader in this space, enabling organizations to future-proof their HR operations and treat HR Service Delivery as the strategic infrastructure it truly is.
HR teams face mounting pressure to deliver faster, better, and more consistent services to employees. Employees today expect the same seamless, intuitive experiences from HR that they receive from consumer technology. Yet many organizations still struggle with outdated methods, siloed systems, and inefficient processes that slow down service delivery and negatively impact both the employee experience and organizational performance.
We’re proud to announce that Dovetail Software has achieved the fastest reported payback period in HR Case Management—just 8 months, according to the latest data from G2. This figure not only sets a new benchmark in the sector but also demonstrates Dovetail’s focus on helping HR teams realize measurable results faster than ever.
In HR, trust is paramount. Every interaction—whether it’s an employee inquiry, a sensitive report, or an ongoing investigation—relies on security, transparency, and precision. That’s where Dovetail Software shines, offering features designed to prioritize privacy and ensure compliance while enhancing efficiency. Let’s explore why these key features matter.
Not all HR cases are created equal, and not everyone should see every detail. Dovetail’s Roles and Permissions framework ensures access is tailored to each user’s responsibilities. For example:
By granting access based on role, Dovetail minimizes risks of unauthorized viewing and ensures employees’ personal information is safeguarded. This precision not only protects privacy but also fosters trust across the organization.
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