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We are simplifying the way you log support cases. Starting this November, you will no longer need to enter a Service Contract Number (SCN). Instead, our system will automatically calculate your entitlements.
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Manage and monitor software
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Services and expertise
My TSAM

A PTC Technical Support Account Manager (TSAM) is your company's personal advocate for leveraging the breadth and depth of PTC's Global Support System, ensuring that your critical issues receive the appropriate attention quickly and accurately.

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PTC eSupport

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Welcome to the PTC eSupport Portal

New to PTC eSupport? Read our Customer Support Guide to learn what is available to you as a PTC Technical Support customer.

New PTC Customers & Partners

Former MKS and Atego Developer Tools customers, access additional product resources below:

Vuforia Customers – Welcome to PTC

Please visit our Vuforia Support Integration page for information on how to get support.

Kepware Customers – Welcome to PTC

Please visit our Kepware Support Integration page for information on how to get support.

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