The interface for managing items is horrible. It would help if they can be grouped eg. Loyalty cards, payment cards, train tickets, flights. And a simple way to archive or delete items e.g by swiping them left or right, or even getting a context menu would be great rather than clicking into each one, scrolling down and clicking another button.
62 people found this review helpful
Google LLC
October 30, 2025
Hello, Simon! You can also leave a feedback directly to our team through the app: Open the Google Wallet app> in the upper right corner, tap your profile or account photo> Help and Feedback> Send feedback. Thanks.
my user experience leaves me very frustrated 98% of the time. I'm considering going back to tapping a physical card. I consistently have to either verify a few times with thumb print, even when I've just used it , or the phone "moved too fast" even when it didn't or it literally does nothing at all, and I'm stood at the checkout, waiting & trying & nothing is happening at all... even when I come out of my wallet & refresh , it still does nothing... it's so intermittent. it's not good enough !!
1,172 people found this review helpful
Sorry about that, Jens. In this case, we would encourage you to contact our support team directly: goo.gle/3Q7Hcg7. Many greetings.
I appreciate that security is important when it comes to my cards. The recent update, however, has made the use of cards very annoying, so much that I'll probably start using my physical cards. 3 out of four times I need to reconfirm with fingerprint, it's slow, inconsistent and often times I end up spending extra 30 seconds to make a small payment. It's far from clear when I need to reconfirm and when not.
1,173 people found this review helpful