[Yaesu] FT 990 progress

Sun Nov 25 00:35:47 EST 2007

I've had great luck with Fedex Ground. Less aggrevation, more dropoff locations, great online system, faster, and on average 25% cheaper than UPS Ground. 
Maybe they did you a favor by loosing it. Anotherwords, it may have gotten damaged, but I bet your claim was paid much faster by being lost than if it was found damaged.
I had a few friends that were supervisors at UPS. Their "rule" was to deny ALL claims the first time around, and give the customer the runaround until they give up, or until the customer makes enough noise to warrant the supervisor to settle the claim. 
I went thru the similar story below years ago with a TS940 years ago. The rear heatsink of the radio was bashed in. The first response to my claim was that I didn't pack the radio properly. The UPS person went so far as to lie and state that they visited the recipient's location to inspect the radio. They claimed the packing was insufficient. I asked them to come and visit the shipping department of my employer (we had an entire department, which shipped dozens of large items daily) so as to verify our procedures. Once confronted, they recanted their statement, then requested that the unit be shipped back to my location, and then scheduled a visit to my location to inspect the radio. After two no-shows, and many not-so-polite phone calls, they finally agreed to pay out. That took another 30 days to receive a check.

-------------- Original message -------------- 
From: John Geiger <n5ten at yahoo.com> 
> Can't vouch for fedex on this one. I bought an Icom 
> 756 a few months ago from Tom, WQ5J who lives 180 
> miles from me. Fedex scanned the radio as getting on 
> the truck to delivery to me house, and then lost it. 
> How it can get lost on a truck is beyond me, but my 
> experiences dealing with them on this was the picture 
> perfect definition of incompetence. 
>> 73s John AA5JG 
>> --- Bry Carling wrote: 
>> > You folks may remember I bought an FT990 a couple of 
> > weeks 
> > ago, and it was shipped to me, then arrived with 
> > many of 
> > the controls on the front panel not working, or 
> > intermittent. 
> > 
> > It soon became clear that the FT990 was damaged in 
> > shipping 
> > even though double boxed.... it evidently took a 
> > hit. 
> > Fortunately the seller insuraned it for 800,ドル but SO 
> > FAR the 
> > post office has been trying to get out of paying 
> > because the 
> > box didn't look smashed up enough. Some of the 
> > employees 
> > at USPS tried to blame the seller etc. We have had 
> > to really 
> > press the issue with them. Sigh... 
> > I will keep you posted on how they react. 
> > 
> > Meanwhile I strongly suggest that if you ship a 
> > valuable radio 
> > that you NOT use the USPS! They are trying to 
> > renege on 
> > their insurance! 
> > 
> > If you use FEDERAL EXPRESS, you wil get MUCH better 
> > service and they pay up quickly with no excuses, 
> > fancy footwork 
> > and they don't try to weasel out of paying up. 
> > 
> > Bry, AF4K 
> > 
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> > Yaesu at contesting.com 
> > http://lists.contesting.com/mailman/listinfo/yaesu 
> > 
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