[Yaesu] Request for opinions-Yaesu Repair

2002年1月20日 18:19:30 -0800

Bill,
You are so right. Management, in general does not
like bad customer service. Unfortunately as the result of many
'layers' of lower management, higher ups do not know what is going
at the lower levels of customer service. Also, these days, many
employees simply do not care. All they want the pay check.
I am retired too, from a 'small' company. You may heard about
it, Boeing. I am Electronic engineer and have seen all kind of problems.
Many higher ups do not have the time to get involved.
I have written to Bill Hewlett of HP, GM & Chrysler presidents,
Kenwood and others. For the most part the problems were corrected.
In fact, when I wrote the Hewlett, I received an answer, from him
in less than 10 days. The problems were corrected within a month.
I believe that it does work. I call it the big stick
Bets to you and happy new year.
73,
Mort, KB6BSN
----- Original Message -----
From: "Bill Martin" <[email protected]>
To: <[email protected]>
Sent: Sunday, January 20, 2002 5:27 PM
Subject: Re: [Yaesu] Request for opinions-Yaesu Repair
> Mort,
>> That is a good idea. As a retired CEO as of last year, I was always
> horrified to discover when we had customer service problems and I would
> pretty much get all over those issues. Any CEO worth a lick is going to
> take customer complaints seriously - or he shouldn't be there.
>> They get particularly nervous when you start talking about calling the
state
> Consumer commission or, God forbid, a 60 minutes news team.
>> 73 Bill K4SGF
>> ----- Original Message -----
> From: Mort Arditti
> To: [email protected]
> Sent: Sunday, January 20, 2002 8:29 PM
> Subject: Re: [Yaesu] Request for opinions-Yaesu Repair
>>> Adam,
>> The power of the ,ドル Canadian and American has
> big time effect on any business.
> Another way is to 'flood' management with complaints
> and warning; fix the service problems or we do not buy.
>> On my part, I will try to find the name(s) of the US head
> honcho, President, General Manager etc and will write to
> him. If more of us do the same, it may an impact. A copy
> to the main office in Japan will add extra weight.
> I have done so in the past, writing to the head honcho,
> President or CEO and it has worked for me most of the
> time.
> What is you opinion?
>> Mort, KB6BSN
>>> ----- Original Message -----
> From: "Adam Farson" <[email protected]>
> To: <[email protected]>
> Sent: Sunday, January 20, 2002 5:07 PM
> Subject: RE: [Yaesu] Request for opinions-Yaesu Repair
>>> > Hi Mort,
> >
> > Perhaps a steep decline in export sales (particularly North American)
will
> > assist Yaesu/VS upper management in their quest for a solution to their
> > out-of-control QA situation.
> >
> > Best 73,
> > Adam, VA7OJ/AB4OJ
> > North Vancouver, BC, Canada
> > http://www.qsl.net/ab4oj/
> > Note new e-mail address:
> > mailto:[email protected]
> >
> >
> > -----Original Message-----
> > From: [email protected] [mailto:[email protected]]On
> > Behalf Of Mort Arditti
> > Sent: Sunday, January 20, 2002 16:52
> > To: [email protected]
> > Subject: Re: [Yaesu] Request for opinions-Yaesu Repair
> >
> >
> > John is right.
> >
> > We can apply the Golden Rule. He who has the
> > gold ($$) rules. The best weapon we have is to
> > stop buying Yaesu product.
> > I was considering the FT100. Now it is on the
> > bottom of the list.
> > Yaesu management - I hope you read this.
> > Yaesu is not the only game in town. Remember
> > there are some other very fine radios on the
> > market.
> >
> > 73,
> >
> > Mort, KB6BSN
> >
> > ----- Original Message -----
> > From: "Big Johnson" <[email protected]>
> > To: <[email protected]>
> > Sent: Saturday, January 19, 2002 4:09 PM
> > Subject: Re: [Yaesu] Request for opinions-Yaesu Repair
> >
> >
> > > I am basing this on MY last (several) dealings with
> > > them. It's been a while since I contacted them, after
> > > the last episode...I gave up on their inconsiderate
> > > arogance.
> > >
> > > As soon as Mike / N6MIK was no longer working there,
> > > that's when I noticed things started going down hill,
> > > fast.
> > >
> > > I won't buy any NEW radios that Yaesu puts out, and
> > > I'll have my service work done somewhere else.
> > >
> > > John / K6ZZZ
> > >
> > > --- Dean Norris <[email protected]> wrote:
> > > > At 08:00 1/19/2002, Big Johnson wrote:
> > > > >Yaesu could fix it correctly, but their Customer
> > > > >Service SUCKS and is basically NON-EXISTANT.
> > > > >
> > > > >John
> > > >
> > > >
> > > > That is a drastic change since my last dealings with
> > > > Yaesu service. What
> > > > are you basing this on?
> > > >
> > > > cdn
> > > >
> > > >
> > > > --
> > > >
> > > >
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