[Logic] Symantec Live Update - Nothing to do with my 3 EL SteppIR beam or LOGic, but.................!

2002年10月31日 20:35:55 -0600

Carl:
Can't directly address your problem (sorry) but I had something similar some
months back and Symantec was totally unresponsive. I love their product, but
God save you if you have a problem and need to contact them.
I had NAV 2002 installed an registered on my PC; it was a version which did
Live Updates without any user intervention on my part (see a pattern here?
remember recent dialog re Logic clock hihi?). I had to reload my OS, but
then the registered software would not work oin the "new" machine, despite
various uninstalls, reinstalls, etc. Numerous email messages to Symantec
(you cannot get them on the landline) were answered with vague and
nonspecific suggestions.
I finally gave up. I have a hunch that their install or Live Update software
either installs something hidden in your registry, or perhaps logs your
registration info along with your network card MAC address or some such, so
that they can detect unlicesned multiple uses of the same program. Not sure
on this, but if Symantec assumes all their users are dirty and bootlegging
extra copies of their software, that culd explain their lack of customr
support.
Good luck; please post a solution if you find one!
73
Dan
K0DAN
----- Original Message -----
From: "Carl Smidt" <[email protected]>
To: <[email protected]>
Cc: <[email protected]>
Sent: Thursday, October 31, 2002 12:30
Subject: [Logic] Symantec Live Update - Nothing to do with my 3 EL SteppIR
beam or LOGic, but.................!
> Hello All,
>> I am at my wits end. I can't get through to Symantec via telephone or
> e-mail. I have tried Tech24 on-line help to no avail. I have searched all
my
> XP books. I have spent countless hours, thus keeping me 'off-the-air'.
>> I ask you to bear with me, but someone on this reflector might be able to
> help me and I need help.
>> I updated to the Norton 2003 version of System Works and now I can't
> download Live Updates nor run an AV scan.
>> I used Symclean and un-installed and re-installed several times (without
any
> 'Start-Up' programs) to no avail. I then tried to re-install my old 2002
> version with the same result.
>> I tried to do a separate install of Live Update, but I keep getting the
> message, "Install Error: 14 --The LiveUpdate install failed because you
have
> not got Long Pathname enabled. Please enable Long Pathnames and re-install
> Live Update".
>> Any suggestions or ideas. Your help will be much appreciated. Thank you.
>> 73, Carl VE9OV
>> P.S. Is there a Norton reflector???
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