[Kenwood] International Radio Service Division

Tue May 1 13:55:50 EDT 2007

Hey Guys and Gals,
I've been having great difficulty getting International Radio Service 
Division to respond to my e-mails and telephone calls. Have any of 
you had the same problems?
They have had my Kenwood TS-940 since December 1, 2006. My last 
e-mail from them was April 6th when I was told me that the repairs 
were completed and they would e-mail me the billing 
information! Twenty-five days later, I have heard something. Like 
my previous inquires, My e-mails have gone unanswered. When I do get 
through on the telephone, I end speaking to their answering 
machine. The promised call back never occurs!
BTW: the old International Radio and Computers, Inc./Fox Tango has 
been sold. The crystal filter and performance enhancements part of 
the business went to firm called International Radio (INRAD) while 
the service portion of the business was taken over by the 
International Radio Service Division. INRAD and International Radio 
Service Division are two separate companies. I believe that INRAD is 
located on the West Coast while the International Radio Service 
Division in located in Fort Pierce, Florida.
I have contact INRAD regarding my situation. They have been very 
responsive, but are powerless to resolve my problem!
Tom,
K8JRM in Oklahoma City
.
Tom, K8JRM 