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It's Still About Usability So Heiko blogs about usability. That's nice, 'cause he does get it. But what's not so nice is that products still aren't designed from a user's perspective. I've been trying to get this message across, yet except for New York, Chicago, and the Bay area, most places don't seem to get it. Instead, they hire business analysts instead of user-experience analysts...with the result that the products' designs reflect the desires of the business, not the needs of the users.
Same old story, same old song and dance.